About APA Approval

 

 

   

WhyUseApproved

Know who you can trust

There are more businesses and products than ever and it is hard to know as a pet owner who to trust.  With APA Approved, you know the business or product you use is committed to a higher standard and you can use them with confidence.

   

 

   

WhyBecomeApproved

Let your customers know!

You are in business to sell your product or service, and you are committed to the best, but how do you let pet owners know this? There are many factors that are important to your success; A good price, a great product or service and an effective marketing plan. Being APA Approved enhances all aspects of your business and produces measurable results.

   

 

   

WhyAPA

20 years; ZERO serious complaints, law suits or questionable practices.

The APA has a spotless reputation. This is because we do what is right every time. We pass up on huge advertising dollars because we can't afford to be influenced, we do not approve businesses or products that are questionable, we establish policies that are fair and in the best interest of our companion animals; But we are not elitist.  The APA is fair, committed and honest, because you count on us to be and we owe it to our companion friends.

   

 

   

About us

 

Please visit www.apapets.org for organization information

 

Why use an APA Approved business?

Two problems plaguing pet owners have been how to choose a pet service provider, and how do they truly know their pet is treated well in the care of others.

The APA is finally offering a solution.

The APA Approval process is a unique, extremely effective look at a business's humane treatment of the pets in its care and the ethics and reliability of that business.  Because the approval is ongoing, it is up to date and can be relied upon by consumers. Changes to the status can be seen daily at this web site.

Consumer Feedback System:

Although physical visits to the facility are important, daily feedback is the backbone of this program. The problem with most (or all) feedback systems (Google, eBay, etc.) is that they are not monitored and therefore, exaggerated, retaliatory or misleading feedback can cost a business their reputation.

Our reputation is at stake. APA Feedback is monitored and serious negative feedback is investigated, reasonable negative feedback is considered and  unsubstantiated or inflammatory negative feedback is ignored. Of course positive and neutral feedback is given it's proper consideration as well.

Pet owners are extremely willing to provide constant, detailed feedback on their interactions with a pet business. We get a surprising amount of positive feedback, but also other feedback that requires either the business owners attention, or, in rare severe cases, out interaction.

  • All Feedback is confidential. Your personal information is never disclosed to the business!
  • Every feedback form is reviewed by an APA staff member.
  • A report, including just the feedback, is given to the business owner each month so that they can address complaints and better their service.
  • Minor complaints are left to be handled by the Business Owner
  • Serious complaints, and all humane complaints, are investigated by the APA and can result in Approval revocation or reporting to local authorities.
  • APA can provide mediation in serious complaints regarding business practices.

A detailed physical annual inspection, then background and reference check followed up with daily feedback gives us the confidence to approve a business as suited for you and your pet.

So look for the APA Approved logo in your local businesses today. If you would like to recommend a business for approval, please let us know here.


The "5 Stars" of Approval

  1. Humane Treatment of pets and people
  2. Business Ethics
  3. References and ongoing consumer feedback
  4. Annual Inspection of the facility
  5. Safety and Cleanliness of the Facility

After 1 year facilities may receive "Silver" or "Gold" 5 Star Approval Status, at no additional charge, based on outstanding features of a business.

   

 

   

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